The timeline can be influenced by factors such as the complexity of the design, the availability of materials (especially rare stones or metals), and any customization requests like engraving or specific stone selections. We will provide an estimated timeline upfront and keep you updated throughout the process.
The timeline for creating your jewellery can vary based on several factors, including the complexity of the design, the availability of materials—especially rare stones or specialised metals—and any customization requests such as engraving or specific gemstone selection. We’ll provide you with a clear estimated timeline before we begin, and we’ll keep you updated at every stage of the process to ensure full transparency.
Waiting times for consultations can vary depending on our schedule and the time of year. We do our best to accommodate your preferred date and offer the earliest available slot. Once you contact us, we’ll provide you with the next available consultation time and help you book a session that suits you.
Absolutely! We provide regular updates throughout the entire process. From design progress to material sourcing and crafting stages, we’ll keep you informed at every key step. You’re also welcome to reach out at any time if you’d like additional details or status updates.
Yes, we recommend booking an appointment so we can dedicate uninterrupted time to understand your vision and discuss your jewellery needs in detail.
You can bring inspiration photos, sketches, existing jewellery pieces, or any references that help us understand your style. If you’re unsure, don’t worry—we’ll guide you through everything during the session.
Most consultations last between 30 minutes to an hour, depending on the complexity of the design and the details you’d like to discuss.
Some consultations may include a small fee, which is often credited toward your final purchase. We will inform you of any applicable charges when you schedule your appointment.
We offer standard and express delivery options. At checkout, you can choose the method that best suits your timeline and location.
Yes, once your jewellery has been dispatched, you will receive a tracking number so you can monitor your order’s journey in real time.
Delivery times vary depending on your location and the shipping method selected. Standard delivery usually takes a few days, while express shipping arrives sooner. We’ll provide an estimated delivery date at checkout.
Absolutely—your order is fully insured until it reaches your doorstep, ensuring your piece arrives safely and securely.
Yes, we offer professional resizing services to ensure your ring fits comfortably and securely.
Resizing typically takes a few days, depending on the complexity of the design and the adjustments needed. We will provide a time estimate once we assess the piece.
The cost depends on the type of jewellery and the amount of adjustment required. Some pieces may qualify for complimentary resizing—details will be shared during your evaluation.
Most rings can be resized, but designs with intricate patterns, full eternity bands, or certain metals may have limitations. Our team will examine your piece and advise the best solution.
Yes, we provide a wide range of repair services, including fixing broken chains, replacing lost stones, re-tipping prongs, and restoring worn-out pieces.
Repair times vary depending on the type and complexity of the damage. Simple repairs may take a few days, while more detailed restorations can take longer. We’ll provide a timeline after assessing your piece.
Costs depend on the type of repair and materials involved. After examining your jewellery, we’ll give you a clear estimate before any work begins.
Yes, we can repair most jewellery pieces regardless of where they were purchased, as long as the materials and design allow for safe restoration.
Our warranty typically covers manufacturing defects, such as loose stones, faulty clasps, or issues with craftsmanship. It does not cover damage caused by wear and tear, accidents, or improper handling.
Warranty periods vary depending on the jewellery piece. We’ll provide the exact warranty duration at the time of purchase, along with all terms and conditions.
Simply contact our customer service team or visit our store with your jewellery and proof of purchase. We will inspect the piece and guide you through the warranty claim process.
Yes, repairs or alterations done by unauthorized jewellers may void the warranty. We recommend having all maintenance and repairs done through our approved service team.